Terms and Conditions

Current terms & conditions of ground entry for international matches.

It is a condition of entry to the Venue for International Cricket matches that patrons agree:

  1. Not to sell, licence or otherwise publish, disseminate or reproduce for a commercial purpose, whether in whole or in part, any recordings taken or made inside the Venue (including, without limitation, photographs, video recordings or sound recordings) without the prior written consent of New Zealand Cricket;
  2. Not to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other device) any images, sounds, data, results or commentary of or concerning any of the matches or other activities at the Venue without the prior written consent of New Zealand Cricket;
  3. Not to resell any tickets to the matches played at the Venue at a premium or to use any of them for advertising, promotional or other commercial purposes without the prior written consent of New Zealand Cricket.  Note: if the ticket is sold or used in contravention of this condition, the bearer of the ticket will be denied admission to the Venue;
  4. Not to engage in any conduct, act towards or speak to any player, umpire, referee or other official or other spectators in a manner which offends, insults, humiliates, intimidates, threatens, disparages or vilifies that other person on the basis of that other person’s race, religion, colour, descent or national or ethnic origin;
  5. Not to do any of the following: (i) engage in ambush marketing; (ii) display commercial or offensive signage; (iii) sell any goods or services; (iv) bring alcohol, weapons, glass, cans, fireworks, missiles or any other items which, in the reasonable view of NZC or its agents, are or could be considered dangerous into the venue (v) wear or give away political, advertising or promotional materials; (vi) attempt to enter the playing arena; and
  6. To abide by any terms of entry into the Venue prescribed by the Venue owner/manager, to the extent those terms of entry do not conflict with the conditions set out above.
  7. To being photographed, filmed and recorded as a New Zealand Cricket patron. Acknowledge that in order to enhance security, surveillance equipment (including security cameras) are used in and around the Venue. Patrons also consent to use of any film, image or recording of themselves at the match or at the Venue at the discretion of New Zealand Cricket, its commercial partners, broadcasters, media and news agencies, and law enforcement agencies without compensation or further notice.

New Zealand Cricket reserves the right to eject any patron from the Venue and/or claim damages from any patron who breaches any of the above conditions.

By order of New Zealand Cricket

Current refund terms and conditions

Domestic Matches

New Zealand Cricket will refund a portion of  ticket price based on the following terms and conditions:

Twenty20s

  • If less than a total of 5 overs are completed – 100% refund will apply

  • If more than a total of 5 overs but fewer than 15 overs are completed, with no result, a 50% refund will apply

  • More than a total of 15 overs with no result – no refund

  • A result – 5 overs per side minimum or a result achieved earlier – no refund

  • The ticket for the game that is not completed must be received by the ticket agency from where it was purchased or by Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington, within 30 days of the date the game was scheduled to be played. For email or mobile tickets, email online@ticketek.co.nz with full ticket transaction and contact details.

International Matches

New Zealand Cricket will refund a portion of  ticket price based on the following terms and conditions:

One Day Internationals

  • If less than a total of 25 overs are completed, a 100% refund (less any applicable stadium & ticket levies) will apply

  • If more than a total of 25 overs but fewer than 50 overs, with no result, a 50% refund will apply (less any applicable stadium levies)

  • If a total of 50 or more overs are played with no result, no refund

  • A result - 20 overs minimum per side or a result achieved earlier - no refund

  • The ticket for the game that is not completed must be received by the ticket agency from where it was purchased or by Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington, within 30 days of the date the game was scheduled to be played. For email or mobile tickets, email online@ticketek.co.nz with full ticket transaction and contact details.

Twenty20s

  • If less than a total of 5 overs are completed – 100% refund (less any applicable stadium & ticket levies) will apply

  • If more than a total of 5 overs but fewer than 15 overs are completed, with no result, a 50% refund (less any applicable stadium levies) will apply

  • More than a total of 15 overs with no result – no refund

  • A result – 5 overs per side minimum or a result achieved earlier – no refund

  • The ticket for the game that is not completed must be received by the ticket agency from where it was purchased or by Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington, within 30 days of the date the game was scheduled to be played. For email or mobile tickets, email online@ticketek.co.nz with full ticket transaction and contact details.

Tests

Day Ticket
A ticket to any one specific day of a Test match may be eligible for a refund (less any stadium & ticket levies) under the following circumstances:

  1. If less than ten (10) overs are played and a result (win or draw) does not occur, 100% refund will apply

  2. If more than ten (10) overs but less than thirty (30) overs are played and a result (win or draw) does not occur, a 50% refund will apply.

Match Pass
A Test Match Pass may be eligible for a refund (less any stadium & ticket levies) under the following circumstances:

  1. If the match finishes in under three (3) days a refund of two days based on a pro rata basis will apply

  2. If no play is possible on any of the first three days, a refund based on a pro rata basis will apply.

  3. If less than twenty five (25) overs are played on any of the first three days, a refund of 50% on a pro rata basis will apply to that day.

  • The ticket for the game that is not completed must be received by the ticket agency from where it was purchased or by Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington, within 30 days of the date the game was scheduled to be played. For email or mobile tickets, email online@ticketek.co.nz with full ticket transaction and contact details.  

Cricket Refund Address:
Ticketek New Zealand Limited ('Ticketek')
PO Box 6334
Wellington

Any tickets received by the ticket agency or by Ticketek outside the period specified above will not be eligible for any refund and no responsibility will be accepted by Ticketek or NZC in respect of such applications for refund.

For email or mobile tickets, email online@ticketek.co.nz with full ticket transaction and contact details.

ADMISSION TO ANY EVENT IS SUBJECT TO THE SELLER'S AND THE VENUE'S TERMS OF ADMISSION.

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