VOLUNTEER PROGRAMME

Early next year, New Zealand will be hosting 16 international cricket teams from across the globe for the ICC Under19 Cricket World Cup 2018 (ICC U19 CWC 2018). With 48 matches being played across four host cities (Whangarei, Tauranga, Christchurch and Queenstown) from 13 January – 3 February 2018, we are calling for volunteers to assist with the delivery of the tournament.

The objectives of the volunteer workforce are:

• To be positive, approachable and carry themselves with a personable and professional attitude
• To provide superior customer service and a willingness to go the extra mile to assist spectators
• To support event and venue operations at match and training venues
• To provide quality information and assistance to teams and officials at city airports and hotels
• To be an outstanding ambassador for the Host City and the ICC U19 CWC 2018

All volunteers will meet the (ICC U19 CWC 2018) values of inclusivity, respect, tenacity, optimism and fun.

How to apply

Further information on the Volunteer Programme is detailed below.


WHAT ROLES ARE AVAILABLE?

There are four (4) key roles the LOC will be looking to fill in each host city to enhance the overall event delivery experience:

Spectator and Venue Host
Spectator and Venue Hosts will assist with a wide variety of tasks including general spectator and fan interaction, assisting with the efficient and safe entry of spectators through the entry gates on match days by recording spectator entry numbers, and assisting with traffic and parking management within the venue perimeter. Volunteers within this space are required to be comfortable working with people, have strong customer service and communication skills and project a positive, approachable and personable attitude.

Event Assistant
Event Assistant volunteers will support the operational delivery on match days (and potentially on some non-match days also). Working closely with Event Management Staff at the venue, this role will assist with an assortment of tasks including venue and match operations to ensure the venue is set up. This is an operational role, and will require applicants to be physically fit, have flexibility and a strong knowledge of cricket, good problem-solving skills and a proactive approach. The volunteers within this role will also require strong communication skills and project a positive, approachable and personable attitude.

City Host
City Hosts will provide vital tournament and transport information to teams throughout their involvement in the tournament. This will be a flexible role as it will be located at city airports and hotels when required. Volunteers within this space will require strong customer service and communication skills, a local knowledge of the host city and project a positive, approachable and personable attitude. The City Host role will likely include providing teams with assistance in transporting gear bags to and from airport/hotels and team buses.

Media / Broadcast / Digital Assistants
The Media / Broadcast / Digital Assistants will provide match day support to the mentioned areas when required. Volunteers within this space will need to be technology savvy, have strong communication skills and project a positive, approachable and personable attitude.

There may be limited volunteer positions available across some roles therefore applicants may be required to attend an in-person interview.

WHAT’S IN IT FOR YOU?

If you love interacting with sports fans and international teams from around the world, and have a keen interest in volunteering on major events, this is a great opportunity to notch up some further skills and volunteer experience.

In return, Volunteers will be supplied with a uniform, training and catering during their shift (full details will be dependent on the role and length of shift).

WHAT DO YOU NEED TO KNOW?

Volunteer Selection process

Volunteer applications will be reviewed as they are submitted, and applicants may receive an initial telephone call from the ICC U19 CWC 2018 Local Organising Committee (LOC) to screen candidates for suitable roles.

The number of volunteers required will depend on the role and may vary between each host city. In some cases, the number of applications may outweigh the quantity of available volunteer roles. In this case, volunteers will be selected on a ‘first in’ basis.  

Candidates may be invited to attend a 10-15 minute in person interview in their host city to confirm their selection and find out more about the event. Details will be communicated in advance.

Shift Requirements

Volunteers must be able to commit to working a minimum number of shifts. Those who are available to work more than the minimum will be considered first.

• Whangarei (6 shifts)
• Tauranga (6 shifts)
• Christchurch - Rangiora (3 shifts)
• Christchurch - Hagley (6 shifts)
• Christchurch - Lincoln (6 shifts)
• Queenstown (6 shifts)

The length of each shift will vary depending on the role, but is likely to be between 6-10 hours in duration.

Shift Check-in

All ICC U19 CWC 2018 volunteers will be required to check-in prior to every shift at every match venue. This check-in is mandatory and the location of the volunteer check-in will be provided to volunteers closer to the time.

Uniforms

All volunteer workforce will be issued a uniform to wear for the entirety of their involvement in the tournament.

The uniform will be issued on their first shift and will include the following:

• 1 x Light rain jacket
• 2 x Polo shirts
• 1 x Hat
• 1 x Water bottle

Volunteers will be entitled to keep their clothing on completion of their shifts.

To complete the uniform, ICC U19 CWC 2018 Volunteers will need to provide their own footwear, trousers, skirt or shorts. Trousers, skirts and shorts must be plain black with no visible brands. Skirts and shorts must be at least knee length or longer.

If additional garments are worn, for example, a thermal long-sleeve shirt, these must be plain black and free of visible branding. Footwear must be closed, that is, no sandals, thongs or jandals. Footwear, trousers, skirt or shorts must always be clean and neat.

Accreditation

Volunteers will require an accreditation pass to access the match venue and their workspace. With this in mind, Volunteers will be required to submit a recent electronic photograph (head and shoulders only) with their application for inclusion on their accreditation pass. This image needs to be approximately 4cm wide x 5cm high, 300dpi in a jpeg (.jpg) format.

Security Screening

Successful volunteers may be required to be police vetted, which will require them to complete a NZ Police Vetting Request and Consent form. Applicants will be contacted directly if security screening is required.


NEXT STEPS

Timeline

Below is an approximate timeline of when each stage of the volunteer programme will take place.

Date

Stage

19 September 2017

Stage 1:  Applications open

13 November 2017

Stage 1:  Applications close

6 - 30 November 2017

Stage 2:  LOC to screen applications (phone)

6 – 30 November 2017

Stage 2:  Volunteer interviews (in-person)

1 – 8 December 2017

Stage 3:  Role offers sent out

11 - 15 December 2017

Stage 3:  Rosters confirmed

1 January – 12 January 2018

Stage 4:  ICC U19 CWC 2018 Pre-Tournament

13 January – 3 February 2018

Stage 4:  ICC U19 CWC 2018 Tournament

How to apply

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